Terms of Service

Last updated: August 15, 2025

Welcome to moose + frankie! By purchasing from our shop, visiting our website, or otherwise interacting with our brand, you agree to the following terms and conditions.

1. General

moose + frankie is a small-batch skincare company based in Lakewood, Colorado, USA. We create handmade products without synthetic colors, fragrances, or preservatives. These terms govern your use of our website, our products, and our services.

2. Products & Availability

  • All products are made in small batches. Slight variations in color, scent, or texture may occur—this is part of their handmade nature.

  • Product availability may change without notice. If an item you ordered is out of stock, we will notify you and offer a replacement or refund.

3. Pricing & Payment

  • All prices are listed in U.S. dollars and are subject to change without notice.

  • We accept payment through the methods displayed at checkout.

  • Orders will not ship until payment has been received in full.

4. Shipping & Delivery

  • We currently ship within the United States (and other locations as noted at checkout).

  • Shipping rates and estimated delivery times are shown at checkout.

  • Once your order is shipped, we are not responsible for delays caused by the carrier.

5. Returns & Exchanges

  • We gladly accept returns or exchanges on unused, unopened products within 30 days of purchase.

  • For sanitary reasons, used skincare products cannot be returned.

  • Please see our Return Policy for full details.

6. Product Use & Safety

  • Our products are for external use only.

  • Always check ingredient lists for potential allergens before use.

  • Discontinue use immediately if irritation occurs.

  • We are not responsible for misuse of our products or adverse reactions due to allergies or skin sensitivities.

7. Intellectual Property

All text, images, logos, and designs on our website are the property of moose + frankie and may not be used without permission.

8. Limitation of Liability

To the fullest extent permitted by law, moose + frankie shall not be liable for any damages arising from the use of our products, website, or services.

9. Privacy

We respect your privacy and handle your personal information in accordance with our Privacy Policy.

10. Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page with the updated date.

Contact Us
If you have any questions about these Terms of Service, please email us at rebecca@mooseandfrankie.com or mail us at:

moose + frankie
1385 Carr St, Suite 1
Lakewood, CO, 80214